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Locked Out Of Gmail. Again. Not Impressed at all.

Posted on December 18, 2007
Filed Under Links to my Articles |

Update: All is well, I’m back in the account again. Still no explanation why…

Oh the irony. I sat down this morning to write an article for Dennis Publishing’s IT Pro about how much of a headache being locked out your gmail account was - which you will recall has already happened to me about a fortnight ago… and Google only goes and locks me out again!!!

So I’m lost in a maze of identical forms, sending in a nudge at regular intervals, and have received one form email back again, which is a cut and paste of the Help Page on the site. Which says, we might disable you if we think it’s screwy.

What abnormal behaviour? Group testing your mobile client on the N81 and N95 for All About Symbian? Running Gmail on a Tablet PC while I have Google Docs on the desktop? All through the same router?

Google HQ

What gets me is the complete lack of feedback. If this was my bank, not a problem. If this was the local council, not a problem. But it’s not. It’s Google - the company that has more people at their office in Mountain View than lived in Cowdenbeath. Where I grew up. I know - I’ve been there. I wish I had asked someone there for a backup/dump of my account.

Suffice to say the Dennis article could well be very cathartic. But if Google is reading, the account is ewanspence@gmail.com and my cell is +44 7966 152772. You can also reach me at ewanxspence@googlemail.com - not sure I can trust Gmail and Google after this repetition, so I’ll be deciding on email solutions after Christmas. Be nice if they could give me confidence again.

Comments

2 Responses to “Locked Out Of Gmail. Again. Not Impressed at all.”

  1. Deek Deekster on December 23rd, 2007 16:03

    Ewan, Google sucks, and here’s my two cents why.

    Yahoo mail is much better. Yahoo 2 Go works great on N95.

  2. Jim Hughes on January 4th, 2008 11:56

    More tales of Gmail woe, personally I’m looking at using fastmail.fm pobox.com and tuffmail.com for a sensible (and mostly secure) email solution.

    I guess the old adage of “you get what you pay for” applies to Gmail just as much as it always did to Hotmail…

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